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Support My Account FAQ My Order

Site License
Electronic License Agreement
Terms of Use
GeoIP Products
Credit Card Fraud Detection
Telephone Verification
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In order to speed processing of your order, please use the e-mail address associated with your company. For licensing purposes, we reserve the right to limit orders to companies with established websites. We may ask for information on how the GeoIP database will be used, to verify the usage will be allowed under the license agreement. In addition, we reserve the right to limit orders for the minFraud service and BIN lookup service to established e-commerce companies. Please e-mail sales@maxmind.com with any questions.

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We also accept wire transfers as well as checks drawn in US funds payable to MaxMind, Inc. Please e-mail accounts@maxmind.com for more details.

Refund Policy
MaxMind, Inc. offers no refunds, all sales are final, once you have downloaded the database or used the webservice queries. Before purchasing, please try the demos provided to evaluate our products to determine if they will meet your requirements. If you change your mind after purchasing but before downloading the database or using the web service, we will happily refund you, for up to 2 months after the purchase. In addition, we can make partial refunds, based on the amount of unused web service queries, for up to 2 months after the purchase.


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