Effective Date: 2016/05/11
2. EU/EEA and Switzerland
Transfer to Agents
Access and Correction
Upon request and in compliance with the Safe Harbors, MaxMind shall grant to individuals reasonable access to their EU/Swiss Data that is held by MaxMind. In the event that such data is deemed by the responsible individual to be inaccurate or incomplete, MaxMind will permit individuals to correct, amend, or delete such data. MaxMind may limit access or correction of data as permitted by the Safe Harbors, for example, in the event that the cost or burden of providing such access or correction would be prohibitive or could not be provided without harming the rights of other individuals. In the event that a request for access or correction is denied, the requesting individual will be notified of the reason for denial and given an opportunity to discuss the matter with MaxMind and/or appeal the decision through the dispute resolution procedures referenced below.
MaxMind will take reasonable precautions to prevent the loss, misuse, or unauthorized access, disclosure, alteration, or destruction of any EU/Swiss Data. However, MaxMind does not guarantee that any of its data will be protected in all circumstances, including those beyond its reasonable control.
Adherence by MaxMind to these Safe Harbor Principles may be limited (a) to the extent required to respond to a legal or ethical obligation; (b) to the extent necessary to meet national security, public interest, or law enforcement obligations; and (c) to the extent expressly permitted by an applicable law, rule, or regulation, including but not limited to the EU Data Directive, the Swiss FADP, and/or the principles of the Safe Harbors.
3. INFORMATION MAXMIND COLLECTS
Information Collected During Your Visits to the MaxMind Website
If you register or make a purchase while on the Website, MaxMind may ask for Personally Identifiable Information such as your name, email address, or physical address. In addition, MaxMind collects and analyzes traffic on the Website by keeping track of the IP addresses of our visitors and by collecting log file information. Your IP address is a number that is automatically assigned to the computer that you are using by your Internet service provider (ISP) or by another organization. An IP address, by itself, cannot identify you personally. However, when combined with other information, your IP address can be used to identify the computer you are using. In addition, MaxMind may use your IP address to estimate your geographic location. We discuss log file information further in a later paragraph of this Section 4.
Cookies, Web Beacons, and Embedded Scripts
MaxMind may also use web beacons, small graphic images or other web programming code (also known as "1x1 GIFs" or "clear GIFs"), which may be included in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
MaxMind may also use embedded scripts on the Website and in connection with the provision of its Services. “Embedded scripts” are programming code designed to collect information about your interactions with a website, such as the links you click on, and may assist our customers in providing us with information used to provide the Services. The code is temporarily downloaded onto your device from our web server, our customer's web server, or a third party service provider, is active only while you are connected to the website containing the embedded script, and is deactivated or deleted thereafter.
Log File Information
Your web browser automatically sends information to every website you visit, including ours. For example, our server logs may receive and record information such as the pages you access on the Website, referring URLs, your browser type, your operating system, the date and time of your visit, and the duration of your visit to each page.
User Agent Strings
Log file information may also include a user agent string, a series of characters automatically sent with your Internet requests that provide information necessary for smooth Internet communications such as the operating system and browser you used. Similar to an IP address, a user agent string, by itself, does not identify you personally. However, when combined with other information, a user agent string might be used to identify the computer originating a message.
MaxMind may also request access to or otherwise receive information about your device location when you access the Website. Your location data may be based on your IP address. We use location data in connection with providing the Services and to help improve the Services.
Unique Identification Number
MaxMind may assign your computer or mobile device a unique identification number ("Unique ID") based on log file information when you access the Website MaxMind may set a cookie on your device containing, amongst other things, the device's Unique ID. MaxMind uses information generated from the Unique ID for purposes of improving our Services, primarily our ability to detect fraud. MaxMind does not share the Unique ID or any associated data with unaffiliated third parties.
Information MaxMind Receives from Third Parties
Collection of Additional Information; Retention
MaxMind may collect additional information from or about you in other ways, including responses to customer surveys or your communications with our customer service team. MaxMind may retain all information it collects for an indefinite period of time.
4. HOW MAXMIND USES INFORMATION
Providing Our Services
As stated above, MaxMind may use Personally Identifiable Information such as your name, address, telephone number, e-mail address, or other contact information we obtain from you, our customers, or our business partners, for the purposes of providing, enhancing, or improving our IP geolocation, fraud detection, demographic targeting, and other services and products.
Communications with You
MaxMind maintains one or more contact lists (with email addresses and other information) to allow MaxMind to communicate with individuals who do business with MaxMind or who have expressed an interest in the Services. We may contact you to confirm your purchases or respond to requests that you make, notify you of changes to your account or the Services, for marketing purposes, or to otherwise inform you of information related to our business or your account with us.
Website Administration and Customization
MaxMind may use the information we collect about you for a variety of website administration and customization purposes. For example, we use your information to process your registration request, provide you with services and communications that you have requested, send you email updates and other communications, customize features and advertising that appear on the Website, deliver the Website content to you, measure Website traffic, measure user interests and traffic patterns, and improve the Website and the services and features offered via the Website.
Usage of Non-Identifying Information
Non-identifying information includes information collected from or about you that does not personally identify you. MaxMind treats IP addresses, log file information, user agent strings, computer IDs, and related information as non-identifying information, except if applicable law or the Safe Harbor principles require us to do otherwise. MaxMind may use non-identifying information for any purpose. We may also combine your non-identifying information with third party data sources (including data obtained from offline sources and data obtained from our customers using the Services) in our effort to improve our Services. Unless you opt-out, MaxMind may share such non-identifying information with customers, affiliates, and other third parties, for any purpose.
IP Addresses, Unique ID, and EU/Swiss Data
5. HOW MAXMIND SHARES INFORMATION
Sharing with Our Service Providers
We may provide your information to our third party service providers, contractors, business partners, and advertisers, for the purpose of delivering Services to you as well as for purposes related to Website administration and operation, including conducting analytics. When sharing information for the purpose of providing you with the Services you request, we will share your Personally Identifiable Information only as necessary for the third party working on MaxMind's behalf to complete its work for us. For example, if you use a credit or debit card to complete a transaction on the Website, we may share your personal information and credit card number with a credit card processing and/or a fulfillment company in order to complete your transaction.
Sharing with Our Customers
Security and Compliance with the Law
We reserve the right to disclose your Personally Identifiable Information to appropriate third parties if we are required to do so by law or we believe that such action is necessary in order (a) to comply with legal process such as a search warrant, subpoena, or court order; (b) to protect the company's rights and property; (c) to investigate reports of users sending material using a false email address or users sending harassing, threatening, or abusive messages; (d) to protect against misuse or unauthorized use of the Website or Services; or (e) to respond to emergencies, such as when we believe someone's physical safety is at risk.
Aggregate Information and Non-Identifying Information
MaxMind may share your non-identifying information (which may include non-identifying log file information or information derived from identifying information) with third parties, including our customers. While MaxMind may share such non-identifying information for any purpose (unless you opt-out of such sharing), MaxMind typically shares such non-identifying information for industry analysis, aggregated demographic profiling, and the delivery of targeted advertising about other products and services. For example, MaxMind might provide such non-identifying information to an industry analyst who wants to use the information to determine the popularity of various web browsers and operating systems in different geographic areas.
Transfer of Business
Over time, MaxMind may buy or sell various assets. In the event that we sell some or all of our assets, or our company is acquired by another company, our databases and any Personally Identifiable Information we collect may be among the transferred assets.
With regard to the transfer of any EU/Swiss Data, such transfer will only occur with a third party in the event that such party has met the qualifications set forth in Section 2, above, or as otherwise permissible under the Safe Harbor principles.
6. YOUR CONTROL OVER YOUR PERSONAL INFORMATION
Opt-Out of Email Communications
If you are a registered member of the Website, you can make changes to your account information by logging into the Website and modifying your preferences here. If you do not wish to receive email notifications from us, you may opt-out by contacting us at email@example.com with your request. In addition, certain email communications we send to you, such as newsletters and promotional announcements, contain a clearly worded "Opt-Out" or "Unsubscribe" link allowing you to withdraw your permission for future mailings. Please note that we reserve the right to send you certain communications relating to your account or use of the Services (for example, administrative and service announcements) and these transactional account messages may be unaffected even if you opt-out from marketing communications.
Opt-Out of Information Sharing
(a) MaxMind will cease sharing information in any databases created after your opt-out date. We highlight that information about you in any databases shared with our customers is non-identifying information (not Personally Identifying Information). Versions of databases created and released prior to your opt-out date may have been created using your non-identifying information, and our customers may continue to have access to such earlier versions. Note that the utility of a database diminishes over time and most customers eventually discard older versions of a database in favor of an updated version.
(b) The non-sharing of information pertains to any information MaxMind can associate with you. MaxMind sometimes receives anonymous log file information that cannot be linked to a specific email address, IP address, or individual.
(c) Even if you do opt-out of having us share your non-identifying information, MaxMind will continue to gather, retain, use and share such information for fraud detection purposes.
(d) If you opt-out based on your IP address, MaxMind will process the IP address opt-out if the IP address is associated with one individual or one household (i.e., it is not uncommon for a single IP address to be shared by hundreds of devices). Also, since IP address assignments are subject to change, MaxMind will stop sharing information related to that IP address until such time that MaxMind reasonably believes the IP address has been assigned to another device (which period shall not be less than one year).
Blocking or Deleting Cookies
You can manually delete cookies, which are normally located in your temporary Internet folder or cookie folder. You can also reset the preferences in your web browser to notify you when you have received a cookie or, alternatively, to refuse to accept cookies. Deleting or blocking cookies will prohibit your ability to make online purchases on the Website and to use and access portions of the Website that require logging in with a username and password, and may affect other functionality.
Additional Information for Residents of Certain States
Consumers in certain jurisdictions of the United States may have a right to access personal information held or shared about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to our privacy agent indicated at the bottom of this webpage.
Your California Privacy Rights
When California customers provide Personally Identifiable Information to a business, they have the right to request certain disclosures if that business shares Personally Identifiable Information with third parties (and in some cases affiliates) for the third parties' or affiliates' direct marketing purposes. Once per calendar year the customer may request that the business provide a list of companies with which it shares Personally Identifiable Information for those companies' direct marketing purposes, and a list of the categories of Personally Identifiable Information that the business shares. Instead of responding to such requests, however, a company may choose to comply with this law by establishing and publishing on its website a policy of not disclosing a customer's Personally Identifiable Information to such third parties and affiliates unless the customer affirmatively agrees to such disclosures.
MaxMind does not share Personally Identifiable Information with third parties or affiliates for those third parties' or affiliates' direct marketing purposes.
California customers may request information about our compliance with this law by contacting us by e-mail at firstname.lastname@example.org or by mail at the address set forth in Section 11 below. Any such inquiry must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.
EU/Swiss Data Rights
In addition to the opt-out rights set forth above, MaxMind permits individual owners of EU/Swiss Data the option of choosing to opt-out of: (a) the disclosure of their EU/Swiss Data to third parties, and (b) the use of their EU/Swiss Data for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Individuals residing in the EEA and wishing to make an opt-out request should contact MaxMind directly using the information at Section 11, below.
7. THIRD PARTY ANALYTICS; ONLINE TRACKING
MaxMind works with certain third parties (including analytics companies) to provide us with information regarding traffic on and use of the Website. Some of these parties may collect Personally Identifiable Information when you visit the Website or other online websites and services. These third parties may set and access their own tracking technologies (including cookies, embedded scripts, and web beacons) and may otherwise collect or have access to your IP address or other unique identifier, log information, and related information about you. These tracking technologies, including the Google Analytics User ID feature, may be used to assist in providing analytics, marketing, and for other purposes. We may share IP addresses or other unique identifiers and log information about visitors with third party analytics providers and other vendors for similar purposes. MaxMind does not control the information collection, use, or sharing practices of third party analytics providers. Some third parties may collect Personally Identifiable Information about your online activities over time and across different websites when you use the Website.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit; however, there is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, the Website currently does not alter its practices when it receives a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," you may wish to visit http://www.allaboutdnt.com. You may opt out of Google Analytics tracking in particular using a browser plugin found at https://tools.google.com/dlpage/gaoptout.
MaxMind implements reasonable security measures to secure data. However, no physical or electronic security system is impenetrable. MaxMind cannot guarantee the security of the Website's servers or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
9. POLICY REGARDING CHILDREN
The Website is not intended for use by children under the age of thirteen years old. MaxMind does not knowingly collect information from children under the age of thirteen.
11. CONTACT FOR ADDITIONAL INFORMATION, OPTING OUT, DATA ACCESS AND CORRECTION, AND DISPUTES
Jason Ketola (Privacy Agent)
14 Spring Street, 3rd Floor
Waltham, MA 02451
If you are an individual residing within the EEA and you wish to lodge a dispute resolution proceeding in relation to a request that you have first made in good faith with us but found to be unsatisfactorily resolved, you may file a complaint online at https://www.auto.bbb.org/EU-Safe-Harbor-Complaint-Form or by sending your complaint to the following address:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
Additional information on filing a Safe Harbor complaint can be found at the following web site: http://www.bbb.org/us/consumer/european-dispute-resolution/complaint-info.