Commitment to Security

Information security and customer data protection are of utmost importance to MaxMind and our employees. We understand our customers trust us with their information, and we are committed to maintaining a safe, secure, and trusted global approach to IP intelligence and fraud protection.

If you have any questions about our security practices, please contact support@maxmind.com.

Security

MaxMind maintains an information security management system based on the ISO 27001 standard. We regularly review and update our security controls and their implementation and conduct internal security training to keep ourselves sharp. As a globally connected company, we also work with security professionals to guide our digital security procedures across our operations.

We host our services with IBM Cloud, meaning your data is protected in IBM’s highly secure data centers.

Access to our customers' data is restricted based on the principle of least privilege, and we use several authentication technologies to further protect it.

Availability

We have designed our services to be highly available, using redundant data centers located across the globe. Our service availability is supported by 24/7 monitoring, backups, and business continuity and incident response planning. Code changes go through review and quality assurance tests before going to production.

Privacy

You decide what data to send to our services. Please contact MaxMind Customer Support or your account manager to inquire about what data you can share with us, and the best ways to do so, to help us better detect fraud for you.

We participate in the EU-US and Swiss-US Privacy Shields and provide additional information about how we use and protect your data in our privacy policy.