How can we help?

Online resources

Explore our knowledge base and developer portal for online resources, including guides and helpful articles, and follow us on X (formerly Twitter) for product and service updates.

Customer support

Simply complete our support form and our team will promptly assist you. You can reach out through chat for real time assistance.

Please note that MaxMind does not provide official support for its free GeoLite databases. If you have questions on how to use our free databases, we suggest asking on Stack Overflow.

Sales inquiries

Interested in our products or have questions? Complete our sales inquiry form.

Submit a data correction

If you believe that the IP geolocation or other data we have associated with an IP address is incorrect, please submit a data correction request.

Emergency support for data service issues

For data service issues, please email alert@maxmind.com. This mailbox is monitored between 7am and 10pm Eastern Time, 7 days a week.

Check system status

For operational status and maintenance schedule, check our system status and subscribe to receive alerts.

General information

For all other inquiries, including feedback and suggestions, please email info@maxmind.com.