MaxMind accepts data correction request submissions. If you believe that the IP geolocation or other data we have associated with an IP address is incorrect, you can submit a correction request. If you are submitting a correction request for your own IP address, you can confirm our data for your IP address using our Locate My IP Address. You can also check our data for any IP address using the GeoIP2 City Plus web service IP lookup demo.
Use the following forms to submit your correction request:
- Correct the geolocation of an IP address
- Correct the ISP or organization of an IP address
- If you would like to submit a correction for any other IP intelligence data (for example, connection type or anonymizer status), please email us at email@example.com
We will send you a confirmation email if your correction request is accepted. We only send one email to confirm a correction request has been accepted per 24 hour period, so if you have several corrections accepted you will only receive a confirmation for the first accepted correction.
We ask that you please allow 1-2 business days for submitted requests to be reviewed by our team.
If you have more than 20 location corrections, we may accept a batch corrections file (.csv or .txt file) that conforms to the specifications outlined by the Internet Engineering Task Force. We've published a tool that validates the format of the file, according to these specifications, on our GitHub page.
Please email us at firstname.lastname@example.org if you'd like to submit a batch correction.
Corrections we do not accept
We do not accept all data correction requests. Some common reasons that we may not accept a correction request include:
- We may reject small, typographic corrections to an ISP or organization's name.
- Our databases provide the location of the end users of an IP address or range. This may not correspond to the whois country. The
registered_countrydata in our GeoIP2 products and services indicates the country in which the ISP has registered the IP address. This data should typically correspond to the whois country. Learn more about
registered_countrydata points in our knowledge base.
- If you are attempting to correct your own IP address, it may be frequently reallocated or shared with other people who are spread out over a large geographic area. Learn more about how we handle these situations as they relate to geolocation accuracy on our knowledge base.
When we accept a data correction, it is usually included in the next possible release of our databases:
|Data Correction Submitted||Corrections Ready for Release|
|By end of business hours on Friday||The following Tuesday|
|By end of business hours on Wednesday||The following Friday|
Once a data correction is ready for release, it will be included in the next regularly scheduled update of our GeoIP2 databases. You can see our database release schedule on our knowledge base.